Packaging Terms & Conditions

Packaging Terms and Conditions at All Removals London

Ordering Process:

• Orders can only be placed online or by phone. We do not sell directly from the warehouse.
• Minimum order value is £50. Orders below £50 will incur a delivery charge of £10.
• After placing your order on our website, you will receive an email confirming your request. This is an essential step to ensure all details are correct and to keep you informed.
• Upon verifying your order and delivery details, we will send a second email confirming your order. This process guarantees that your order is processed accurately and promptly.

Payment:

• Payment must be made in full at the time of placing the order.
• Prices are inclusive of applicable taxes and fees.

Delivery:

• Free Next Business Day Delivery is available for orders over £50.
• For orders under £50, the Next Business Day Delivery service costs £16.99. Deliveries occur between Monday and Friday from 6 am to 6 pm.
• Orders placed before 1pm Monday to Thursday will be dispatched the same day for Next Business Day Delivery.
• Orders received before 1pm on Friday will be dispatched for delivery on Monday.
• Orders received after 1pm on Friday will be dispatched on Monday for delivery on Tuesday.
• Deliveries are made on working days only; we do not provide deliveries on weekends and bank holidays.
• Next working day delivery is subject to stock availability. We are not responsible for any delays caused by third-party delivery services.
• Deliveries to Scottish Highlands, Northern Ireland, Southern Ireland, Channel Islands, Isle of Wight, Isle of Man, and Scilly Isles will not be processed.

Receiving Deliveries:

• Customers must open and thoroughly check the contents of their delivery before signing to confirm receipt.
• No returns or complaints will be accepted after the signing of the invoice.

Unattended Deliveries:

• If there is no authorized person available to take delivery on the specified date, an additional charge of £16.99 with any applicable Congestion Charge and Ultra Low Emission Zone charges will be applied for the next shipment.

Returns and Exchange:

• Items can be returned within 14 days of purchase for a refund, credit, or exchange.
• To initiate a return, contact us at 020 7060 0858 or info@all-removals-london.com to request a returns authorization before arranging the return.
• Returns are processed within two working days of receipt, provided they meet the following criteria:
  
  • Items must be unused and in the same condition as received.
  • Refunds, credits, or exchanges are issued on a pro-rata basis depending on the quantity of returned items.
  • No refunds are issued for delivery charges or reimbursements for return expenses (e.g., return postage fees).
• The refund will exclude the original shipping costs and a 20% restocking fee incurred by All Removals London.
• Return shipping costs are the buyer's responsibility.
• We regret that we cannot offer a refund if the goods are damaged on return, so please obtain proof of posting to protect yourself against loss.
• Exchange items will be subject to an administration fee of £10.
• The exchange of items will be processed within 10 working days from the date we receive the returned package.
• It is the customer's responsibility to cover the return and re-delivery costs.

Damaged, Defective, or Incorrect Items:

• In the event of receiving damaged, defective, or incorrect items, please contact us at 020 7060 0858 or info@all-removals-london.com within 14 hours of receipt.
• We will arrange for the collection of faulty items and process a refund, credit, or exchange within one working day at no extra cost.

Cancelling an Order

• To cancel your order please contact our office at 020 7060 0858 or info@all-removals-london.com.
• Please note that orders can only be canceled providing dispatch has not occurred.

Force Majeure:

• We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control.

Data Protection:

• Customer information is handled in accordance with applicable data protection laws. Refer to our Privacy Policy for details.

Governing Law:

• These terms and conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts in England and Wales.

By placing an order, the customer acknowledges and agrees to abide by these terms and conditions. We reserve the right to update or modify these terms at any time, and customers are encouraged to review them periodically.

• By email: Click to reveal email
• By visiting this page on our website: https://www.all-removals-london.com/contact/

Last updated: 20243/02/13